

Microsoft will let us know once this issue has been resolved.

To work around this issue, remove the optional features before trying the cloud download option. The process will begin, but an error will occur and roll back the changes. The cloud download option is not currently working when specific optional features are installed. This new cloud download option is available to all Windows 10 devices and is different from the “Recover from the cloud” feature available on some earlier Windows 10 devices. The cloud download option will reinstall the same build, version, and edition, that is currently installed on your device. Previously, Reset this PC was only able to do a local reinstall and would build a new Windows installation from existing Windows files. Starting with Windows 10 build 18970, Reset this PC now provides users a new choice to cloud download Windows or use local reinstall.

The new UI provides a more consistent experience across devices with different configurations and requires fewer clicks to complete. Starting with Windows 10 build 18312, Microsoft added new UI for Reset this PC as part of Settings > Update & Security > Recovery. DISM is a tool built into Windows 10 that allows administrators to prepare, modify, and repair system images, including Windows Recovery Environment, Windows Setup, and Windows PE (WinPE), but anyone can use it to repair common system problems.Resetting reinstalls Windows 10, but lets you choose whether to keep your files (refresh) or remove them (reset), and then reinstalls Windows 10. If you are dealing with this known issue, the company is recommending users to use the Deployment Image Servicing and Management (DISM) command-line tool with Command Prompt to repair the current installation, and therefore the "Reset this PC" feature. According to the company support website (opens in new tab) (via BleepingComputer), there's a problem with certain hardware configurations that causes the feature to fail on devices running this particular release. No changes were made" error message that will prevent you from completing the reset. However, if you have a computer running the Windows Update (version 2004), and you try to use the "Reset this PC" feature, you may end up with the "There was a problem when resetting your PC.
